Returned Goods Policy

All product returns and defects are handled according to the policy outlined below.

1. Returned Goods Authorization (RA):

A Returned Goods Authorization (RA) number issued by the Sport Resource Group Customer Service Department is required for all returns. Returns received without an RA number will not be accepted.

2. Freight & Shipping Charges:

All freight charges for returned goods are the responsibility of the returning party. In the case of defective products, Sport Resource Group will arrange and cover return shipping costs.

3. Restocking Fees:

All non-defective product returns are subject to a 20% restocking fee. Restocking fees do not apply to verified defective items.

4. Credits & Refunds:

Credits will be issued for the original purchase price of the product, less any applicable restocking fees, following inspection and approval (i.e.if customer paid via American Express or Visa, the credit will be issued back to that card). Credits will be issued using the original method of payment. Please allow up to TEN (10) business days after receipt of returned goods for processing.

5. Custom & Special Order Items:

Custom-labeled items and special order products may only be returned in cases of defects in material or workmanship. No other returns will be accepted for these items.

6. Discontinued, Used, or “As-Is” Items:

No returns will be accepted on discontinued products, used items, or products sold “as is.”

7. Return Timeframe:

No returns will be accepted 90 days after the original ship date.

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Contact Us

Phone: 612-584-3030

Email: [email protected]